Frequently asked Questions

Q: I can’t remember which Summer Camp I enrolled my child in and I have no idea when it starts. Help!

A: When you register online, our automated system will send you a confirmation email/receipt (if you cannot find it in your inbox please check your junk/spam folder as well). The email title should read ‘Receipt: [Iowa Ceramics Center and Glass Studio]’. In that email, you will be able to see the title of your class, under the details section, as the Item (i.e. Item: Registration for 2019 SC 5KA2 Wheel Experience) the bolded section is what class you registered for. From there you can use our website to cross reference and find the dates of your camps! If you are stuck, feel free to email us at info@IowaCeramicsCenter.org and we can help!

Q: Can I just register over the phone? I dislike using my card over the internet.

A: The easiest and quickest way to register is by doing it online—that is the only way to ensure that your spot is reserved immediately. We also use a secure service for processing of all credit cards. If you do not have access to a computer or smartphone call us at 319-365-9644. We may be unable to register you right away over the phone, but someone will take your contact information and get back to you as soon as we can.

Q: How do I drop off my child and where can I park?

A: There is ample street parking on 10th avenue and 11th avenue. We require parents/adult to sign-in their child at the beginning of class (no earlier than 5 minutes before the start of class) and then sign-out their child at the end of camp. This is a great chance to also meet the instructor and hear more about what they created that day!

Q: My daughter has some sensory issues and I’m concerned she will not enjoy herself.

A: We get it! We will make every effort to help your child enjoy their summer camp experience. If immersing their fingers in clay is ‘too much’, we have several tools and techniques to allow them to be creative while not actually touching the clay. If this is a concern for your child, please let your instructor know on the first day of class.

Q: My son is 5 and really wants to be in the same class as his 10 year old sister, is it ok if he joins her class even though he does not meet the minimum age requirement?

A: Unfortunately we are unable to enroll children who are not at least the minimum age requirement.

Q: I enrolled my son for a camp, but I want to transfer him to another class his friend is taking. Can I get him transferred?

A: YES! If space is available in the class we can switch enrollment without a problem. However, new this year, a $15 processing fee is required to transfer from one camp to another. Before we transfer enrollment, we will send you an email with the invoice for payment, and then we will transfer your child to the other section.

Q: What should my child wear and can he bring a snack?

A: Campers should wear clothes that are easily laundered, we use material that does not stain—but clay is MESSY! T-shirts and shorts are the best option and make sure you child wears closed-toe shoes for safety! Food is not allowed in the studio, but campers may bring in a sealable water bottle with their name on it.

Q: When can I pick up my camper’s art?

A: All summer Camp work will be available 3 weeks after the last class. Please have your session number with you when you pick up your items. All unclaimed items will be recycled as of September 5th.

Q: We are going away for 2 months and will be unable to pick up items until September 10th, can you save them for us?

A: We know that things happen and schedules change—if you are unable to get your items by September 5th, just send us an email at info@iowaCeramicsCenter and we will put your items to the side. If we do not hear from you before September 5th, all items remaining after September 5th will be discarded.

Q: Can I stay to watch my son/daughter work?

A: We do not allow parents or guardians in the studio during Summer Camp classes. You are welcome to wait for your child in the lobby area. The end of class is a great time to see what they created and hear more about it!

For any other questions, please email us at info@iowaCeramicsCenter.org!